FAQ

You can remove users from being able to access confidential information without losing any historical data.

1. Navigate to the Users menu by using the search box for all menu items.
2. Select the user you want to set to inactive.
3. Select the Edit button to edit the user.

4. Deselect the Enabled tick box.
5. Ensure you have the correct user information displayed and save your changes via the Save button.
6. To view a user that has been set to inactive (disabled), open the dropdown and select Show Inactive.  Inactive users will be displayed crossed out.

1. Set up a user with a license and the correct role/permissions to access the dashboard.
2. Set up a device for the dashboard with the default menu item of the chosen dashboard menu item.
3. Register the device on the machine that will be running the dashboard
4. Set up the device to load the URL in the format below in full-screen mode on startup.

Task Scheduler is a useful utility on Windows that you can automate almost any task on your computer. With it, you can launch programs, execute commands, or even schedule your PC to shut down when certain triggers and conditions are matched. 

Step 1: Open up any web browser on your PC and navigate to the website you wish to launch at startup. Click on the lock icon to the left of its URL in the address bar, and drag it on the desktop. Update the URL on the shortcut to https://[sitename].mestec.net/#/user/[username]

• https://dev54.mestec.net/#/user/dashboard1
• This format will input the username and try to sign in automatically when the page loads.

Update the URL on the shortcut to https://[sitename].mestec.net/#/user/[username]

• https://dev54.mestec.net/#/user/dashboard1
• This format will input the username and try to sign in automatically when the page loads.

Step 2: Now open the Start menu, type in task scheduler, and press Enter.

Step 3: Now, in the Actions pane on your right, click on the Create Basic Task option.

Step 4: In the Create Basic Task Wizard, enter a suitable name for the task. Optionally, you can also write a brief description of the task. Then click on Next.

Step 5: Under Trigger, since we want to launch the website at startup, select the ‘When the computer starts’ option from the list and click on Next.

Step 6: In the Action tab, select Start a program. Then hit Next.

Step 7: Now, under Program/script, browse the website shortcut created earlier.

Step 8: Lastly, in the Finish tab, verify the task details and click on Finish.

Once you complete the steps above, Task Scheduler will run the shortcut or the batch file every time your PC starts.

To register an existing user for SSO:

1. Sign in to MESTEC with user account permission for user management.
2. Go to the Users page.
3. Locate the user and make sure the email has been entered (email account for SSO).
4. Click the Link AzureAD button for the selected user account.

4. Confirm the link.

7. Now, you could try login with the SSO account just registered.

7. On successful login, the user is now federated with Azure AD on MESTEC. A small Windows logo should appear on the Users page. (The logo won't appear until a successful login attempt).

Resolution

1) The username or password is incorrect. If the password is lost, see related article to reset the user's password. 

2) The user account is locked due to the incorrect credentials being entered multiple times in succession. See system log example below and related article to unlock the user account.

3) The user account you are trying to log into does not have a license to access MESTEC. Please read the related article.

4) The device used is not considered a trusted device. The registration may be lost. Please see the related article to reregister the device.

Example of a user account locking

The system log screen records incorrect password attempts which may lead to the user account being locked. Navigate to the System Logs screen. Search for "User Validation" in the search box. All user validation errors will be displayed. 

Right-click the error so we can get more information then click details.

As we can see in this example the user entered their password incorrectly once.

Depending on the error message you will be able to narrow down what is preventing the user from logging in.

The following document will help you to assign a License to a user.

Resolution

First we shall check if the user has a license assigned to them.

Go to the Users screen and find your user. Type the username into the text box highlighted :

On this screen we will be able to see if the user has a licenses and what type it is.

In our example the user does not have one so we will need to assign them one.

If your user does not have a license you will need to add one to allow them access. To do this we click the assign license button:

When you do this the assign user screen will be shown:

Find the license you wish to assign to your user:

Make sure that you have enough of the license to assign to your user. You can check this by making sure the 'Qty' is more than the 'Used Qty' if the number is the same you will not be able to assign more license of this type and will have to buy more.

Once you have chosen the license click the 'Assign' button 

You should now see the user has a license type:

If you need to change the license or Unassign a License click the 'Unassign License' button:

Then click OK:

This error could happen because of the following reasons:

• You are logged into MESTEC on another device which will cause the first session to close.
• Bug on the browser. You will need to reset the browser settings [Resolution below].

Resolution

Reset browser on Edge:

• Go to the [...] menu.
• Under Settings > Reset settings

Import users file template with possible column values.

The Columns with headers including an asterisk are essential columns. Non-essential fields can be left blank.

Resolution

Download the template

Template_Users_Import_Mestec.xlsx

The following document will show you how to reset your password and another users.

For you own password when you login you need to click the top right symbol:

Then click change password.

Add the password you used to login to the current password and what you want your new password to be in the new and confirm new boxes.

Click okay.

For another user you will have to do the following:

First go to the users screen. you can do this by typing user in the search bar:

Next using the text box Search for the user whose password you wish to reset.

Click the search button

If the user has not logged in a few months they maybe an inactive user. if this is the case change the dropdown box from "Hide Inactive" to "Show Inactive".

Click on the user whose password you want to reset.

Click the Reset password button:

click the okay button:

A strong password will be created:

Copy the new password.

Next we check that the user can change the password to something they know for when they login.

Go back to the user screen and click the edit button:

Make sure the "Force password change on login" is ticket

User validation failed as account is disabled.

If you get the following error from the system logs. the user accounts your looking into is locked. this is caused by too many attempts to log in using the wrong password over 5 attempts.

Resolution

To fix this go to the user screen. Search the name. change the drop down to show inactive. click the user and use the edit button.

Click the enable tickbox

Then click okay.

If you are trying to login and get the following error:

The requested function requires the AllowLogin permission, which you do not have.

This could be that your user's account had all roles removed.

Resolution

To fix this go to the user screen, find your user using the search box, click on the three dots as shown, go to columns and check the roles.

You should now have a column called Roles. check if your users roles are empty.

If it is empty go to the roles button and click it:

Find the correct role you wish to add then click the assign button at the top or right click assign.