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Last Updated: 17/02/2025
MESTEC frequently asked questions
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Last Updated: 17/02/2025
in FAQ How to disable users or set them to inactive in MESTEC.
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Last Updated: 17/02/2025
in FAQ
Set up a user with a license and the correct role/permissions to access the dashboard. Set up a device for the dashboard with the default menu item of the chosen dashboard menu item. Register the device on the machine that will be running the d...
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Last Updated: 17/02/2025
in FAQ How to register a user for SSO in MESTEC.
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Last Updated: 17/02/2025
in FAQ How to fix permission login failed error.
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Last Updated: 17/02/2025
in FAQ
User validation failed as account is disabled. If you get the following error from the system logs. the user accounts your looking into is locked. this is caused by too many attempts to log in using the wrong password over 5 attempts. Resolut...
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Last Updated: 17/02/2025
in FAQ
The following document will show you how to reset your password and another users. For you own password when you login you need to click the top right symbol: Then click change password. Add the password you used to login to the current p...
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Last Updated: 17/02/2025
in FAQ
Import users file template with possible column values. The Columns with headers including an asterisk are essential columns. Non-essential fields can be left blank. Resolution Download the template Template_Users_Import_Mestec.xlsx ...
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Last Updated: 17/02/2025
in FAQ
This error could happen because of the following reasons: You are logged into MESTEC on another device which will cause the first session to close. Bug on the browser. You will need to reset the browser settings [Resolution below]. Resolut...
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Last Updated: 17/02/2025
in FAQ
The following document will help you to assign a License to a user. Resolution First we shall check if the user has a license assigned to them. Go to the Users screen and find your user. Type the username into the text box highlighted : On ...